Return & Refund Policy

1. Overview

Because Kindle Publishing Team's Services are custom creative and editorial work performed specifically for your manuscript, this Return & Refund Policy works differently from a policy for physical retail goods. It should be read together with our Terms & Conditions.

2. Deposits & Milestone Payments

Most Services require a deposit of [insert %] before work begins, with remaining balances due at agreed milestones. Deposits reserve specialist time (editors, designers, narrators) and cover initial project setup.

3. When a Refund May Be Available

• Before work begins: full refund of any deposit, less any non-recoverable third-party costs already incurred on your behalf.
• After work begins, before first milestone delivery: partial refund reflecting work already completed, calculated on a pro-rata basis.
• After a milestone is delivered: refunds are considered case by case and generally limited to undelivered portions of the Service.

4. Non-Refundable Situations

• Completed and delivered final files that you have approved.
• Third-party costs already spent on your behalf (e.g. purchased stock licenses, ISBNs, printing runs already placed).
• Change of mind after a custom deliverable — such as a cover design or completed edit — matching the agreed brief has been delivered.
• Delays caused by your own late feedback, incomplete materials, or unresponsiveness.

5. Revisions Before a Refund Request

If a deliverable doesn't meet the brief agreed in your Order, please request a revision first using your included revision rounds. Most concerns are resolved this way faster than through a refund request, and our team wants the chance to fix it.

6. How to Request a Refund

Email info@kindlepublishingteam.com with your name, Order reference, and the reason for your request. We aim to respond within [insert number] business days and, where a refund is approved, to process it within [insert number] business days to your original payment method.

7. Print & Third-Party Costs

Printing runs, ISBNs and certain publishing platform fees are paid to third parties on your behalf and are generally non-refundable once placed, in line with those third parties' own policies.

8. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or card provider, so we have the opportunity to resolve the issue. Chargebacks filed for delivered, approved work may be disputed with supporting project records.

9. Contact Us

Questions about this policy can be sent to info@kindlepublishingteam.com or 125 S Dubuque St #205, Iowa City, IA 52240, USA.